Grievance Redressal
Dedicated support for resolving your concerns and complaints
📞 Quick Grievance Contact
Our Commitment
Sadha Research (SEBI Registration No: INH000022154) is committed to providing excellent service and maintaining the highest standards of client satisfaction. We have established a comprehensive grievance redressal mechanism to address and resolve any concerns or complaints from our clients in a timely and fair manner.
Types of Grievances
We handle various types of grievances including:
Service Related
- • Delayed or missed recommendations
- • Quality of research reports
- • Technical issues with platform
- • Customer service concerns
Billing & Payment
- • Billing discrepancies
- • Unauthorized charges
- • Refund requests
- • Subscription issues
Compliance Issues
- • Regulatory violations
- • Mis-selling of services
- • Unauthorized transactions
- • Data privacy concerns
General Concerns
- • Communication issues
- • Policy clarifications
- • Account access problems
- • Other service concerns
How to File a Grievance
Step 1: Initial Contact
We encourage you to first contact our customer support team for immediate assistance:
- Phone: +91 9876543210 (9:15 AM - 3:30 PM IST, Monday-Friday)
- Email: support@sadharesearch.com
- WhatsApp: +91 9876543210
- Live Chat: Available on our website during business hours
Step 2: Formal Grievance Submission
If your concern is not resolved through initial contact, please submit a formal grievance:
Required Information:
- Full name and contact details
- Client ID or subscription number
- Date and time of the incident
- Detailed description of the issue
- Supporting documents (if any)
- Expected resolution
- Previous communication reference numbers
Submission Methods
grievances@sadharesearch.com
📝 Written Application
Mail to our registered office address
🌐 Online Form
Available on our website
📞 Phone
+91 9876543210 (followed by written confirmation)
Resolution Process
📋 Process Timeline
Escalation Matrix
| Level | Authority | Contact | Timeframe |
|---|---|---|---|
| Level 1 | Customer Support Team | support@sadharesearch.com | 0-2 days |
| Level 2 | Grievance Officer | grievances@sadharesearch.com | 3-7 days |
| Level 3 | Senior Management | management@sadharesearch.com | 8-15 days |
| Level 4 | SEBI Complaints | scores.sebi.gov.in | External escalation |
Grievance Officer Details
Designated Grievance Officer
Name: Aditya Mishra
Designation: Chief Research Analyst & Compliance Officer
Email: grievances@sadharesearch.com
Phone: +91 9876543210
Available: Monday-Friday, 9:15 AM - 3:30 PM IST
Office Address
Ground Floor
BMR Layout, 2nd Phase
Lake View Apartment, Medaha
BANGALORE, KARNATAKA, 560049
External Grievance Channels
If you are not satisfied with our resolution, you may approach:
SEBI Complaints Redress System (SCORES)
Online platform for filing complaints against SEBI registered entities
Website: scores.sebi.gov.in
Email: sebi@sebi.gov.in
Phone: 1800-22-7575 (Toll Free)
Investor Grievance Portal
For investment related complaints and disputes
Website: igrs.sebi.gov.in
Arbitration: Available for eligible disputes
Mediation: Alternative dispute resolution
Our Commitment to Resolution
We are committed to:
- Fair and impartial investigation of all grievances
- Timely resolution within specified timeframes
- Clear communication throughout the process
- Implementing corrective measures to prevent recurrence
- Maintaining confidentiality of all grievance information
- Continuous improvement of our services based on feedback
Record Keeping
We maintain detailed records of all grievances for regulatory compliance and continuous improvement:
- All grievances are logged with unique reference numbers
- Monthly reports are submitted to SEBI as required
- Trends and patterns are analyzed for service improvement
- Records are maintained for the prescribed regulatory period
🚨 Emergency Grievances
For urgent matters requiring immediate attention (unauthorized transactions, security breaches), contact us immediately at +91 9876543210 or grievances@sadharesearch.com with "URGENT" in the subject line.