Return & Refund Policy

Policy Overview

Sadha Research (SEBI Registration No: INH000022154) is committed to providing high-quality investment advisory services. This Return and Refund Policy outlines the terms and conditions under which refunds may be granted for our services.

Service Categories

Digital Advisory Services

Our digital services include:

Research reports and recommendations
Market analysis and insights
Real-time trading alerts
Educational content and webinars
Portfolio guidance and reviews

Subscription Plans

Monthly subscriptions
Quarterly subscriptions
Annual subscriptions
Premium advisory packages

Refund Eligibility

✅ Eligible for Refund

Technical issues preventing service access for more than 48 hours
Duplicate payments or billing errors
Service cancellation within 7 days of initial subscription (first-time users only)
Failure to provide contracted services due to our fault

❌ Not Eligible for Refund

Investment losses due to market conditions
Dissatisfaction with investment performance
Changes in personal financial circumstances
Partial consumption of services (after 7-day period)
Renewal subscriptions (automatic or manual)
Services used beyond the trial/evaluation period

Refund Process

How to Request a Refund

Contact our customer support team within the eligible timeframe
Provide your subscription details and reason for refund request
Submit any supporting documentation if required
Wait for review and approval of your request
Receive refund confirmation and processing timeline

Required Information

Full name and registered email address
Subscription or transaction ID
Date of purchase/subscription
Detailed reason for refund request
Supporting evidence (if applicable)

Refund Timeframes

Request Processing

Review Period: 3-5 business days
Approval Notification: Within 24 hours of review
Processing Time: 5-7 business days

Payment Method Timeline

Credit/Debit Card: 5-10 business days
Bank Transfer: 3-5 business days
Digital Wallets: 1-3 business days

Partial Refunds

In certain circumstances, we may offer partial refunds based on:

Pro-rated usage of annual subscriptions
Service disruptions affecting limited time periods
Downgrade requests to lower service tiers
Special circumstances evaluated on a case-by-case basis

Cancellation Policy

Subscription Cancellation

You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
Access to services continues until the end of the paid period
No prorated refunds for mid-cycle cancellations (except within 7-day window)
Auto-renewal can be disabled in your account settings

How to Cancel

Log into your account dashboard
Navigate to subscription management
Select "Cancel Subscription" option
Confirm cancellation request
Receive confirmation email

Special Circumstances

Force Majeure Events

In case of unforeseen circumstances beyond our control (natural disasters, government actions, technical failures), we may offer:

Service credits for affected periods
Extended subscription periods
Alternative service arrangements
Full or partial refunds at our discretion

Regulatory Changes

If regulatory changes prevent us from providing services to specific clients or regions, we will offer pro-rated refunds for unused service periods.

Dispute Resolution

If you disagree with our refund decision, you may:

Request a review by our senior management team
Provide additional documentation supporting your claim
Seek resolution through our grievance redressal mechanism
Contact SEBI's investor grievance portal if unresolved

Refund Limitations

⚠️ Important Limitations

Maximum one refund per client per calendar year
Refunds limited to subscription fees only (excluding GST and processing charges)
No refunds for third-party services or charges
Refund eligibility expires 30 days after service completion

Contact Information

For refund requests or questions about this policy, contact us:

Customer Support - Refunds
Sadha Research
SEBI Registration No: INH000022154
Email: refunds@sadharesearch.com
Phone: +91 9876543210
WhatsApp: +91 9876543210
Support Hours: Monday-Friday, 9:15 AM - 3:30 PM IST
Response Time: Within 24 hours

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be communicated via email and updated on our website. Continued use of our services after policy changes constitutes acceptance of the new terms.

Sadha Research